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Author = kazzazi, abolfazl
Number of Articles: 3
Impact of the use of CRM (Customer Relationship Management) on customers' satisfaction by SERQUAL model in PEC (Parsian Electronic Commerce)
Volume 19, Issue 57 , May 2008, , Pages 105-132
Abstract
This article deals with investigating CRM's (Customers Relationship Management) impact on customers' satisfaction by using Service Quality Model (SERQUAL) in PEC. Read MoreIdentifications of part families and bottleneck parts in celluar manufacturing
Volume 10, Issue 39.40 , March 2004, , Pages 51-67
Abstract
Group technology (GT) has emerged as an important scientific philosophy in improving the productivity of manufacturing systems. GT philosophy offers a systems approach to the reorganization of traditional complex job shop and flow shop manufacturing systems into cellular or flexible manufacturing ... Read MoreFunctional approach for effective implementation of Kaizen
Volume 8, Issue 29.30 , September 2001, , Pages 33-52